Privacy Policy
Last updated: April 15, 2026
Overview
TruWave Marketing ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website, use our services, or communicate with us.
Information We Collect
We may collect the following information when you interact with us:
- Business name, contact name, email address, and phone number provided through our contact form
- Messages and inquiries you send to us
- Information you provide during phone calls or text message conversations
- Website usage data such as pages visited, time on site, and referring URLs
- Device and browser information collected automatically through standard web technologies
How We Use Your Information
We use the information we collect to:
- Respond to your inquiries and provide information about our services
- Communicate with you via email, phone, or text message regarding your inquiry
- Deliver and improve our lead automation and customer communication services
- Maintain records of our business communications
- Comply with legal obligations
SMS / Text Messaging
TruWave Marketing and its clients use SMS text messaging to communicate with customers who have initiated contact through a website form, phone call, or direct text message.
By providing your phone number through any of our contact forms or by texting one of our business phone numbers, you consent to receive text messages related to your inquiry, including but not limited to: responses to your questions, appointment confirmations, appointment reminders, and follow-up communications.
Message frequency varies based on your interaction. Message and data rates may apply depending on your mobile carrier and plan.
You can opt out of text messages at any time by replying STOP to any message. You may also text HELP for assistance.
We do not sell, rent, or share your phone number with third parties for marketing purposes. Your phone number is used solely for communicating with you regarding your inquiry and the services you requested.
Carriers are not liable for delayed or undelivered messages.
For questions about our SMS practices, contact us at john@truwavemarketing.com.
Information Sharing
We do not sell your personal information. We may share your information with:
- Service providers who assist us in operating our business (such as hosting providers and communication platforms), subject to confidentiality agreements
- Client businesses when you initiate contact with them through our services, limited to the information necessary to fulfill your service request
- Legal authorities when required by law or to protect our rights
Data Security
We implement reasonable administrative, technical, and physical security measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with our legal obligations, resolve disputes, and enforce our agreements.
Your Rights
You may request access to, correction of, or deletion of your personal information by contacting us at john@truwavemarketing.com. We will respond to your request within 30 days.
Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.
Contact Us
If you have questions about this Privacy Policy, contact us at:
TruWave Marketing
Illinois, United States
Email: john@truwavemarketing.com